Help desk
Email or call when something breaks. Urgent issues go to the front of the queue.
Service / IT Support
IT that just works, run security first.
Help desk, devices, accounts, backups and networks for small offices, from a team that also runs security programs for defense contractors.
01 How it works
Getting started.
Most offices are onboarded in two to three weeks. Nothing changes for your staff except that things get fixed.
01
Briefing
Thirty minutes on your team, your systems and what keeps breaking.
02
Discovery
We inventory your devices, accounts and network, and find the quick wins.
03
Onboard
Fixes applied, documentation written, and your team shown how to reach us.
04
Run and report
Day-to-day support plus a short monthly report on what changed.
02 The problem
Small offices run on IT nobody owns.
The person who set up the Wi-Fi left two years ago. So did the password.
Backups run every night. Nobody has tested a restore.
New hires wait a week for a laptop. Old hires still have access.
03 What's included
What we take off your plate.
Devices
New laptops and PCs set up, patched, encrypted and tracked from day one.
Microsoft 365 and Google Workspace
Accounts, licenses, shared drives, email and security settings administered for you.
Backups and recovery
Backups for devices and cloud data, with restores tested on a schedule.
Network and Wi-Fi
Firewalls, Wi-Fi and remote access set up properly and documented.
Onboarding and offboarding
New staff ready on their first day. Departing staff locked out on their last.
Vendors and licenses
One point of contact for your software vendors, renewals and internet provider.
Documentation
Passwords in a manager, a network diagram and an asset list you actually own.
Security built in
MFA, patching and endpoint protection set as the default, not added later.
04 Plans
Choose how you want support.
Managed
Per user, per month
- Help desk for every user
- Device and account management
- Patching and endpoint protection
- Monthly report
For offices that want IT handled.
Managed + Security
Per user, per month
- Everything in Managed
- Security program leadership
- Backup restore testing
- Policies and staff training
For teams with compliance or client security requirements.
Block hours
Prepaid hours
- A block of support hours
- Use them for projects or fixes
- No long-term contract
- Rolls into a plan any time
For occasional needs and one-off projects.
05 Straight answers
Before you book.
How fast do you respond?
Urgent issues are picked up first. Exact response times are written into your plan before you sign.
Do you come on site?
Most work is done remotely. On-site visits are arranged in the briefing.
We already have an IT provider.
Keep them and we will lead the security program alongside them, or let us take over both. Your call.
Is there a long contract?
Plans are month to month after the first three months. Block hours have no contract at all.
What does it cost?
A fixed monthly fee based on users and devices, scoped in the briefing.
Have compliance requirements like CMMC or NIST 800-171? See Cybersecurity.
Go to CybersecurityNext step
Hand us the IT.
Tell us about your office. We will come back with a plan and a monthly price.